FAQ

Unlock answers to your questions in our FAQ hub. For additional inquiries, reach out to us at hello@kinshipgift.com. From shipping details to product queries, explore a comprehensive resource tailored to enhance your experience with us.

 

 

What is included in each gift box?

Each gift box is thoughtfully curated with a selection of premium items tailored to the theme or occasion.

Can I customize the contents of a gift box?

Yes, we offer customization options! You can personalize your gift box by selecting specific items from our curated collection.

How does the ordering process work?

Ordering is simple! Browse our collection, choose your desired gift box, and follow the easy steps at checkout.

What occasions are the gift boxes suitable for?

Our gift boxes cater to a variety of occasions, from birthdays and anniversaries to holidays and corporate events.

Do you offer gift wrapping or personalization?

Absolutely! Each gift box is elegantly wrapped, and you can add a personal touch with customizable options during the ordering process.

What is your return/exchange policy?

We have a hassle-free return/exchange policy. If you're not satisfied, contact us within 14 days for assistance.

How are shipping costs and delivery times calculated?

Shipping costs are calculated at checkout, and delivery times depend on your location. Check our shipping page for more details.

Are the products in the gift boxes sourced sustainably or locally?

We prioritize sustainability and locally-sourced products whenever possible. Check individual product descriptions for more details.

Can I include a personalized message with the gift box?

Certainly! You can add a heartfelt message during the checkout process, and we'll include it in the gift box.

Do you offer corporate or bulk ordering discounts?

Yes, we offer discounts for corporate or bulk orders. Contact our team at hello@kinshipgift.com to discuss your specific needs.

What payment methods do you accept?

We accept all credit cards, Shop pay, PayPal, and Apple Pay  for a secure and convenient shopping experience.

Can I track my order once it's shipped?

Yes, you'll receive a tracking number once your order is shipped. You can use this to track the delivery status.

What happens if an item in the gift box is damaged during shipping?

We apologize for any inconvenience. Contact our customer support at hello@kinshipgift.com with photos, and we'll assist you in resolving the issue.

Do you remove pricing information from the package?

Yes, all pricing information is removed from the package for a seamless gift-giving experience.

Can I order now and schedule my order for a later date?

Yes, when adding items to your cart you are able to specify pickup/delivery and shipping dates!