Frequently Asked Questions

Unlock answers to your questions in our FAQ hub. For additional inquiries, reach out to us at hello@kinshipgift.com. From shipping details to product queries, explore a comprehensive resource tailored to enhance your experience with us.

 

FAQ

General Questions

What is included in each gift box?
Each gift box is thoughtfully curated with a selection of premium items tailored to the theme or occasion. The price of our curated gifts includes our signature gift box, complete with paper shred and ribbon, and a local greeting card. For those looking for more economical or eco-conscious options, our custom box builder allows you to personalize every aspect of your shipment. With this tool, you can choose a complimentary notecard and opt for minimal or eco-friendly packaging to suit your preferences.


What types of gifts do you offer? 

We specialize in custom and corporate gifting, offering a wide range of options from luxury gift boxes, branded goods, and personalized items to unique, curated collections. Whether you're looking to impress clients, reward employees, or celebrate special occasions, we've got you covered.

Can I customize my gift?
Absolutely! We offer extensive customization options. You can add your company logo, select specific items, and even choose branded packaging. Our team is here to help you create the perfect gift that reflects your brand's personality.

How do I place an order?
You can place an order directly through our website. For custom or bulk orders, please contact us through our dedicated corporate gifting page or reach out to our customer service team via the live chat feature or email at hello@kinshipgift.com for assistance.

 

 


Custom and Corporate Gifting


What is the process for creating a custom gift?
Creating a custom gift with us is simple:

Consultation: Share your requirements and budget.
Design: Our team will curate and design the perfect gift.
Approval: Review and approve the design.
Production: We handle the production and assembly.
Delivery: Your gifts are shipped directly to your recipients.


Do you offer bulk shipping?
Yes, we offer bulk shipping for large orders. Our Bulk Shipping Wizard makes it easy to send gifts to multiple addresses in one streamlined process. For orders of 40+ gifts, contact our team to get a tailored quote.

Can I see examples of past projects?
Certainly! Visit our “Corporate Gifting” page to view  examples of custom gifts we’ve created for other clients. This includes a variety of unique gift sets designed for various corporate needs.

Pre-Curated Gifts
What is included in the price of a pre-curated gift?
When you purchase a pre-curated gift, the price listed includes the packaging and a local greeting card. This ensures a seamless gifting experience with no hidden costs.

Can I customize my card and packaging choices?
Yes, if you are looking to customize your card choice and packaging to be more economical or eco-friendly, you can use our box builder. This tool allows you to select a complimentary notecard and opt for no gift packaging to suit your preferences.

 

 


Ordering and Payment


What are your payment options?
We accept all major credit cards, PayPal, and corporate invoicing for bulk orders. For large corporate orders, we also offer flexible payment terms.

*For corporate orders our pricing provided is based on a payment method of check or ACH transfer. If you would like to pay via credit card a 3% credit card processing fee may be added.

How far in advance should I place my order?
CORPORATE ORDERS:For corporate or bulk orders, we recommend placing your order at least two weeks in advance. For custom and bulk orders, please allow 4-6 weeks to ensure we have ample time to create and deliver your perfect gifts.

WEBSITE ORDERS: For website orders, we ensure that all gifts are shipped within 3-5 business days at the latest. Most orders are processed and shipped the next business day. If you require expedited shipping, please let us know, and we will do our best to accommodate your needs.

Can I get a quote before placing an order?
Yes, you can request a quote by contacting our team with your specific requirements. We’ll provide a detailed estimate based on your needs.

 

 



Shipping and Delivery


What are your shipping options?
We offer a variety of shipping options to meet your needs, including standard, expedited, and local delivery. Shipping costs and times will be calculated at checkout. For large orders, we provide specialized bulk shipping services to ensure timely delivery.

Please note that our estimated delivery times are often shorter than indicated, accounting for potential delays during peak holiday seasons. For precise shipping details, please use our live chat feature or email us at hello@kinshipgift.com.

Do you ship internationally?
While international shipping is not currently available through our website, we are happy to assist with international orders on a case-by-case basis. Please email us at hello@kinshipgift.com with your request, and we will do our best to accommodate your needs behind the scenes.

What if my order is delayed or damaged?
Customer satisfaction is our top priority. If your order is delayed or arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue promptly.

 

 


Additional Services


Do you offer subscription services?
Yes, we offer corporate gifting subscriptions where you can schedule regular deliveries of curated gifts to clients, employees, or partners. Contact us to set up a custom subscription plan that meets your needs.

Can you handle kitting and fulfillment?
Absolutely. We provide kitting and fulfillment services for large orders, ensuring each gift is assembled, packed, and shipped according to your specifications.

How do I get started?
Getting started is easy! Simply reach out to us through our contact page, book a consultation, or start browsing our collection online. Our team is here to help you every step of the way.

 


For more information or specific inquiries, feel free to contact us directly at hello@kinshipgift.com or live chat with us.